![]() You may be having an issue resulting from outdated firmware. Wait for the booting process to end and then check the Internet Status Light. If none of the steps above resolve the issue, please press the Reset button for 10 seconds to restore the Night Owl Gateway to its factory default settings.NOTE: If your AP/Router/Modem has no Internet access, please contact your Internet Provider for assistance. If no warning is seen, try to connect to any webpage and check for an Internet connection Check for any warning about no Internet connectivity. Connect a device to the same Ethernet port, such as a laptop.Connect your Smart Device to it and try to open any webpage.Check that the AP/Router/Modem has a proper Internet connection.If the gateway has an Internet connection, the issue may have been the Ethernet cable.Power cycle the gateway and check the Internet Status Light once the booting process is completed. If you have another Ethernet cable, similar to the one provided, connect it to the gateway. Check to ensure the Ethernet cable is properly connected to the AP/Router/Modem.If the light isn’t green, power the gateway OFF and ON, wait for the booting process to complete and check the Internet Status Light again.If you are having an issue connecting your gateway to the Internet, please follow the troubleshooting measures below. If the gateway's LED does not turn on, the issue may be with the gateway.If the gateway's LED turns on, the issue may be with the USB cable.If that doesn’t work, use another USB cable to connect the gateway to the power supply and check if it powers on.If the gateway's LED does not turn on, check the steps below.If the gateway's LED turns on, the issue may be in the power supply.Please use the provided USB cable and connect it to a laptop to verify if the gateway will power on. It's possible the power supply is not working. ![]() To verify it's working, please connect any other device to the same power outlet.Ensure the power outlet the power supply is connected to works.Verify the provided Night Owl power supply is being used.If your gateway is not powering on, please try the steps below before contacting technical support. NOTE: If you are still experiencing an issue after troubleshooting, please click on Contact Us from your product’s support page to reach our Technical Support Team via Live Chat or Phone. Unable to Connect to Gateway from the App.Pairing an Add-On or Replacement Camera.IMPORTANT: For more detailed information specific to your model or if you do not see your issue listed below, please see your product’s manual on your Series support page.ġ. Visit and enter your Series (WG4) into the Search bar.Ģ. From your product’s support page, scroll down and click on “ Manual.” Then your system will reboot and get the output.Click from the list below to navigate to that section of this guide for more information. When you log in, please go to Configuration–System–System settings–Menu Output, and you can change the VGA/HDMI resolution, you can try all of these resolutions that have been listed.The user name is admin and the password is your system‘s password. Please input the system IP address into the IE browser.After download it, you can click refresh to search the IP of DVR/NVR.Please download this search tool SADP on your computer to search the IP of your DVR/NVR.Then, you need to connect your computer to the same router with the DVR wired or wirelessly.Firstly, please connect your DVR/NVR to your home router with an ethernet cable directly.Purpose: This instruction is used to change the resolution when there is no output from the DVR/NVR, which might be caused you changed the output resolution of the system accidentally. How to Change Display Resolution of System via Computer when here is All Black on the Monitor? Solution: Please provide your relevant purchase information or order information to us in the form of an attachment so that we can provide better help. Just connect the DVR/NVR to a power adapter and monitor/display/TV. Solution: Please do not connect the Ethernet cable to the DVR/NVR. How to install a hard disk drive(HDD)?Ĭause 6: The ethernet cable may have some problem Solution: If you have installed a hard disk drive(HDD) on DVR/NVR, please uninstall the HDD to have a try. how to change the display resolution of DVR/NVR via computer?Ĭause 5: The Hard Disk Drive( hdd) maybe has some problem Solution: Please use SADPTool software to search the DVR/NVR and change its resolution on the computer. Solution: If possible, please use another monitor/display/TV to have a try.Ĭause 4: The resolution of DVR/NVR is higher than the monitor/display/TV
0 Comments
Leave a Reply. |
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |